Restaurant Servers must be skilled and friendly individuals responsible for taking orders and serving food and beverages to guests. Servers will play an important role in providing best guest experience and satisfaction; as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems. The restaurant servers’ ultimate goal should be to provide an exceptional guest experience.
Duties and Responsibilities
- Serves patrons with food and beverages in a positive and friendly manner.
- Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
- Presents ordered choices in a prompt and efficient manner.
- Maintains dining ambiance with an enthusiastic attitude.
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
- Keeps kitchen staff informed by noting timing of meal progression.
- Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
- Responds to additional patron requirements by inquiring of needs and observing dining process.
- Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
- Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return
- Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
Requirements and Qualifications
- 3 + years of experience as a Restaurant Server
- Experience with developing constructive working and interpersonal relationships with colleagues and customers
- 3 + years of experience with cash register and any ordering information system
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal skills
- High school diploma and food safety training